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Charles City

Owner, Producer
Staci Ackerson
Owner, Producer

Bio

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Owner, Producer

Staci Ackerson

Owner, Producer

Bio

Staci is originally from the Chicagoland area, but has called Charles City/Bassett her home for nearly 21 years.  In 1999, she joined Shankland Dix Insurance/Nora Springs Insurance. And in 2012, Staci purchased Shankland Insurance from Steve Shankland.  Recently, she and her husband bought and remodelled the old Charley Western RR Station in Charles City where she operates the agency out of.
 
She served in the US Navy as a Personnelman, and is a veteran of Desert Storm.  
 
Staci is married to Stacy (no typo!), they have 4 children and 3 grandchildren. She enjoys flower gardening, volunteering at the local movie theatre, along with the local food pantry, and time with family and friends.  She also loves to travel! Staci is a member of the Charles City Rotary club, the local Elks Lodge Charles City BPOE#418 and serves as their Tiler. In addition, she is also the NE Iowa District Accident Prevention & Insurance committee woman for the Iowa Elks.
 

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Customer Service Specialist
Deb Carolan
Customer Service Specialist

Bio

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Customer Service Specialist

Deb Carolan

Customer Service Specialist

Bio

Deb started with Shankland Insurance in 2004.  She has lived in Charles City for 17 years has 3 children and 1 granddaughter.  
 
Deb is an avid Chicago Cubs fan, and Iowa Hawkeye fan!  Besides watching sports, she enjoys movies, reading books and going golfing.  
 
Deb makes the office a brighter place with her smile, and never ending kindness.  Her self appointed title of Customer Retention Specialist is well deserved! 

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Marketing - Manager
Kim Gerber
Marketing - Manager

Bio

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c:641-426-9220

Marketing - Manager

Kim Gerber

Marketing - Manager

Bio

Kim grew up in Charles City, after grauation she attended business school, then decided to come back to her Hometown.  She has been married to Randy for 24 years, they have two children and two spoiled dogs.
 
Volunteering is important to Kim.  She enjoys being on the local Design committee and the Charles City Whitewater committee.  During her free time Kim enjoys photography, being outside, reading and spending time with her family.

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Advisor, Producer
Steve Shankland
Advisor, Producer

Bio

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Advisor, Producer

Steve Shankland

Advisor, Producer

Bio

Steve now serves the agency in the Advisor capacity.  His 38 years in the industry have seen him through many seasons of change and experience that is priceless.  Steve graduated from Mankato State with a degree in Economics.  He and his wife, Susan, have been married for 45 years.  They have three children and 1 grandchild.  Steve is also an avid pilot, and an accomplished water ski boat operator as well as pontoon guide tour ;).  They spend the majority of their time up near Brainard, MN at their cabin, enjoying the water recreation and beautiful scenery during the fair weather months.

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